Home Company services

SERVICE PHILOSOPHY
We spare no efforts to perfect our pre-sale, in-sale and after-sale services and focus on every detail from the design stage until the final installation. The aim of our work is your satisfaction.
1. Pre-sale advice:
We have a great team of pre-sale consultants, always available to offer you best suggestions with all sincerity.
2. After-sale service:
All customers' complaints are taken seriously and discussed with respective departments if necessary. The reply to complaints will be sent within 1hour after receiving and our technical staff will be at the site within 24 hours when needed.
3. Quality Assurance:
Quality is the essence of our products. Our company has a complete quality control system to ensure the quality of each product. For any quality problem during the quarantee period, if ascertained due to our fault, we will fully accept the liability according to terms of the contract. For products out of guarantee period, we will try our utmost to provide necessary assistance.
4. Quality Tracing:
We keep track of the performance of our products in practical use. Our experts are ready to answer any question you have in the operation. We also offer special training courses for you to get the most out of the products.
5. Other Advantages:
We can provide wearing parts and other accessories accompanied with our products at the factory price. Also we will send our technical workers to help with the installation as you require.
SERVICE COMMITMENT
We adhere to the principle that customer always comes first. Our business is successfully only when customers obtain satisfaction from our products and services. Thus we provide a complete chain of service including design, installation, training, technical support and equipment maintenance, to make our customer feel the comfort. Specifically, we always think for the sake of customer and suggest to them the most available solution, which operate with high effciency and low costs.